EliteHealthAI Support

Help with the AI health, nutrition, fitness, and wellness assistant.

Contact Us

Email: [email protected]

Phone: +1 (650) 861-9503

Response time: We respond to all inquiries within 24 hours during business days.

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Important medical disclaimer: EliteHealthAI is not a medical device, doctor, or licensed healthcare provider. It does not diagnose, treat, cure, or prevent any disease. Always consult a licensed physician before making any health, medication, supplement, or fitness decision. In an emergency, call 911 or your local emergency number.

Frequently Asked Questions

Is EliteHealthAI a substitute for a doctor?

No. EliteHealthAI is an educational and tracking tool. It does not provide medical diagnosis or treatment. Always consult a licensed healthcare provider for medical questions, prescriptions, or treatment plans.

How accurate are the food, calorie, and supplement recommendations?

Nutrition data is sourced from public databases (USDA, branded food labels). Supplement form recommendations (e.g., magnesium glycinate vs oxide, methylcobalamin vs cyanocobalamin) are based on bioavailability literature. Always verify with your doctor, registered dietitian, or pharmacist before changing your diet, supplements, or medication.

Will my health data be shared with insurers, employers, or third parties?

No. We never share or sell your health data. Your tracker entries, health questions, and chat history are private to your account. Anthropic processes prompt content under their data-protection terms to generate AI responses. See our Privacy Policy for full details.

Is the cycle/fasting/cardio tracker HIPAA-compliant?

EliteHealthAI is a wellness tool, not a covered HIPAA entity. We do not store protected health information (PHI) the way a hospital would, and we do not have HIPAA business-associate agreements with our processors. Use at your own discretion for personal tracking only — not for clinical or insurance documentation.

Can I cancel my subscription? Do you offer refunds?

Yes. Cancel anytime from your account — access continues until the end of the current billing period. We offer a 14-day money-back guarantee on first-time purchases. Email [email protected] to request a refund.

Can children use the app?

The Service is not directed to children under 18. Anyone under 18 should use it only with parental supervision and a healthcare provider’s involvement.

How do I delete my account and all my health data?

Email [email protected] from your account email and we’ll permanently delete your account, tracker history, and chat history within 7 business days.

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Your AI Health Assistant is a product of Elite AI Holdings LLC, 2010 El Camino Real #2000, Santa Clara, CA 95050. We serve customers online, nationwide (US).
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